Resources to Support Remote Advising

Equity and Access

When advising virtually, it is important to remember that access to off-campus technology will widely vary among your students. As you develop your strategy for reaching your students virtually, be sure to communicate alternative options for students to connect with you in the event that they do not have access to reliable technology.

Zoom Web Conferencing

The Zoom video conferencing platform enables synchronous (real-time) online meetings and is well-suited for both individual and group advising, as well as drop in office hours and on-the-fly appointments. DELTA is working on creating a series of Quick-Start videos to help advisors and faculty prepare; they will be shared as they come available. Here are some additional resources you may find helpful:

Google Hangouts

Google Hangouts is a video conferencing application housed within the Google Suite of tools. It allows for both individual and group advising sessions. 


Phone Advising

Many advisors may choose to conduct their advising appointments via phone. A few things to consider with conducting advising through phone appointments. 

  • If you are at home, you might not want use their personal phone line to call your students. You can make phone calls through Google Hangout or Zoom, and therefore your personal phone number will not display to your students.
  • Be sure to determine in advance who will be responsible for initiating the phone call. 
  • Just as with any other appointment, be sure to record advising notes from the session.


Student Success GPS

Many advisors already use the Student Success GPS advising platform for appointment scheduling and campaigns, in addition to note taking. If you do not already use the GPS system for appointments, you may wish to consider leveraging this technology as we prepare for the need to conduct virtual advising.

MyPack Portal Resources

MyPack Portal User Guide
  • Useful tutorials for advisors/faculty
    • Advisor Center
    • Pack Planner
    • Degree Audit (includes video tutorials for customized requirements and waivers/exceptions)
    • Enrollment Wizard
  • Utilize the comment fields in the Advisor Center, Pack Planner, and customized requirements to communicate with students and faculty/staff, as appropriate.
  • Application cycle dates and requirements for all Colleges & majors
  • Student-only access to application
Supplemental Enrollment Resources 

919-515-HELP or
NC State Help Desk

  • IT contacts, system announcements and knowledge base


NACADA Webinar


Advising in Times of Disruption

A few members of NACADA in partnership with @AcAdvChat created a web resource on Advising in Times of Disruption. This resource provides a wealth of information concerning best practices on advising amidst coronavirus-19 (COVID-19). The document outlines many useful resources, such as considerations for each type of remote advising medium (web conference, phone, and email), potential complications, long-range planning considerations, and more.

NCSU Webinar for Remote Advising Support

Click here to access the recording of the March 16 webinar we hosted for NC Advisors to collaborate and share best practices for remote advising.

Frequently Asked Questions

Click here to access frequently asked questions related to remote advising, Zoom vs. Google Hangouts, and how to manage appointments in Student Success GPS as you shift to remote appointments.